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eca

WHO WE ARE

ECA provides a complete suite of call center services to enable you to effectively sell to and support your customers. Our services include webinar and conference registration, technical support, customer service, renewal & retention support, lead generation, sales, surveys, polling, leased seats & disaster recovery. We provide the services you need to both maintain and grow your customer base.

WHY CHOOSE ECA

ECA combines the latest technology with an unparalleled understanding of your business and your markets - and we have the communication skills and experience to present your products and your company in the best light possible to your customers and prospects. Your campaigns are directed by specialists in your market segment - not one-size-fits-all. We understand our customers and their needs, which lets us help you respond quickly to market trends and economic cycles.

WHAT TO EXPECT

ECA offers perfectly timed and executed campaign launches that are summarized with prompt and detailed reporting so that you can analyze your results and incorporate these results in your business strategies and future marketing programs.

Services

SERVICES OFFERED

  •   Customer Care
  •   Tech Support
  •   Voter Contact / Fundraising
  •   Tele-sales:
  •   Order Processing
  •   Answering Services
  •   Automated Channels
  •   Market Research

Verticals

  •   Automotive
  •   Education
  •   Energy / Utilities
  •   Financial Services
  •   Government
  •   Leisure & Hospitality
  •   Media
  •   Medical / Healthcare
  •   Political / Public Affairs
  •   Publishing
  •   Retail / Wholesale
  •   Technology
  •   Telecommunications
  •   Transportation

Values & Guiding Principles

  • Continual Learning – Intellectual curiosity doesn’t cost a thing and should be expected of everyone.
  • Learn with humility – Be willing to admit when you don’t know or are wrong about something and pursue a correct understanding.
  • Overcome Fear – Don’t let the fear of the unknown or an anticipated problem immobilize you. Push through fearful or tough issues. Good Ideas are developed and inspired by working through adversity.
  • Readily Adapt – Don’t just do something because it’s the way it’s always done it.
  • Celebrate Innovation –
  • Choose a positive Attitude – You may not be able to control the circumstance you find yourself in, but you can control how you respond to it. Attitude is Everything.
  • Respect and Dignity – These can be lost, but should never be withheld.
  • Second Chances – Everyone has a past. We should be focused on the future.
  • Everyone has value – Regardless of organizational position or status, everyone has experiences that can benefit the collective organization.
  • Diversity is beneficial – Celebrate differences. They make the world more interesting.
  • Promote Teamwork –
  • There is no “I” in TEAM –
  • Communicate with integrity –
  • Establish Trust –
  • Pursue Profit – Profit is the result of refining and winnowing a process or work flow. Look for ways to find profit in all aspects of your life.
  • Integrity, Honesty and Fairness –
  • Improvement and Innovation –
  • Exceed expectations – Every relationship comes with expectations. Look for ways to exceed those expectations and not just merely meet them. Continue to raise the expectation bar.

Contact Us

Employment

Outbound Voter Contact and Survey Research
  • Flexible shifts - Hours range from 8am - 10pm / Weekend shifts also available.
  • Wide Variety of projects, ranging from simple outreach calls to more complicated survey research.
  • Opportunities for advancement, both within this survey research division and other divisions of the company.
  • English and Bilingual.
  • Friendly work environment, centrally located, easy access from bus routes, ample parking.
  • Ideal opportunities for second job, students, retired people looking for extra income.
  • ECA an Austin born and bred company creating jobs for Austin and the surrounding area for over 15 years.
Customer Service

ECA is looking for qualified customer service representatives to handle a wide variety of customer inquires ranging from simple customer service to more complicated technical support.

Some projects require bilingual reps (English and Spanish) and some do not.

Ideal candidates:

  • Customer Friendly
  • Problem Solvers
  • Highly Focused
  • Computer Literate
  • Punctuality and reliability are a must.
  • Some projects require background checks.
  • Opportunities for advancement.
  • English and Bilingual

Location

Address:

6330 U.S. 290 Frontage Rd #140
Austin, TX 78723